Why should I sign up for direct payment?

• No need to stand in lines to buy stamps or wait in line at City Hall to make a payment.

• No worries about missing a deadline and paying a late fee – because the payments are made on time every time – your bill is paid on the due date.

How does direct payment work?

• You will still receive a water/sewer bill statement indicating the amount due and the due date.

• The bill will state "Do Not Pay, Payment Made by Direct Payment."

• On the due date, the payment is drafted from your account to pay the bill in full. The bill statement and your bank statement will serve as your receipt.

Do I have to pay a fee for this service?

• The city does not charge a fee for this service; however, if a payment is returned with “insufficient funds,” there will be a $25 service fee just like there currently is with returned checks.

What if I change my mind or change banks?

• If you change banks, you will need to complete a new enrollment form and allow approximately 30 days for the change to go into effect.   If we do not receive a notice in writing of the change in banks – and your payment is returned for “insufficient funds,” there will be a $25 service fee just like there currently is with returned checks.

• If you change your mind and want to discontinue using the direct payment option – you must notify us in writing and allow 30 days for the change to go into effect.